The Collision Repair Process: A Complete Guide

If you have never been in a car accident before, the process of collision repair can seem confusing. That is why we are putting out this complete guide of the collision repair process. The scariest part is the unknown. We are here to quell your fears.

The Collision Repair Process

The Accident

After a car accident, take pictures of the scene, including damage to your vehicle or your person. If you can, clear the road. Call the police and an ambulance and make sure everyone is okay. Exchange contact and insurance information with all other involved drivers. Then, call your insurance company and give an unbiased account of what happened. Never guess or misstate facts. Be honest about what you do not know, but be as accurate and thorough as possible.


If your vehicle is unsafe to drive after the accident, call a tow truck. If you do not have AAA, ask your insurance company which tow truck company they are partnered with. Your insurance provider will cover the cost of the tow. If you are paying for the tow out of your own pocket, it will save you time and money if you already know the collision center you want your car towed to. Remember, your auto insurance provider is required to work with any repair shop you choose, not just the one they suggest.


Your insurance provider will send out a claims adjuster to assess the damage to your vehicle. If the car is not deemed a total loss, you will receive an estimated cost to repair the damage done to your car. This should not take long and you will not need an appointment. If you want, you can get another estimate from an actual repair shop for a more accurate approximate cost to repair the vehicle.

Repair Appointment

Once your insurance provider, your chosen repair shop and you agree on repairs, schedule an appointment to have your vehicle repaired. You will need to send an authorization form for the repairs. If the total cost of repairs is less than your deductible, you may have to pay the repair shop out of pocket for the entire cost.

Your total repair cost will depend on the type of insurance coverage you have. Collision policies cover damages caused in an accident. If you are found to be at fault for the accident and the accident occurred in a state that assigns fault, your collision coverage will cover the damage to both the other party’s vehicle and yours.

If you are found to be “not at fault” for the accident, the other party’s insurance will cover the damage to your car. If they do not have enough coverage or any coverage at all, you will have to pay out of pocket for your own repairs if your policy does not include an uninsured or underinsured motorist package.

Depending on the extent of the damage and where replacement parts are sourced from, it could be nine days before you get your car back. Ask your insurance company if they will cover the cost of a rental car while your vehicle is in the shop.

Get Your Vehicle Back

The final step in the collision repair process is to get your car back. If you visit an I-CAR Gold Shop, your car will be as functional and esthetically pleasing as it was when it rolled off the line. Feel welcome to ask any and all questions you have regarding your repair.

Contact Bruce Chevrolet Collision Center Today

If your car has been involved in an accident, you need to get the damage repaired quickly. Contact Bruce Chevrolet Collision Center today to schedule an appointment. We are an I-CAR Gold Certified repair shop. You can put your trust in us that we will quickly repair your car correctly the first time.

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